we offer worldwide shipping with reputable carrier such as DHL . All orders are trackable online. Delivery scheduled is subjected to courier availability.
Delivery is free for all orders in Singapore. For worldwide shipping, a shipping fee maybe applied if your total purchase cost is below USD500 or equivalent.
No, our price excludes parcel insurance. We do not take responsibility on any lost or damaged items.
Please purchase parcel insurance separately via Secursus. https://www.secursus.com/en-gb/
No, import tax is generally linked to the declared value of the shipment. Please contact us to find out more about your tax obligations.
Yes we do, via DHL. However, our Philippines & Indonesian clients typically arranged specialist courier which provide a door-to-door service to Philippines/Indonesia. The below are some of the couriers used by our clients.
| Philippines |
LBC Express https://www.lbcexpress.com/ |
| Indonesian |
Sindo Shipping: https://sindoshipping.com/ |
For local or overseas delivery depending on the destination country and availability of flights and customs clearance, timing should be within one (1) to three (3) business days or seven (7) business days respectively after payment confirmation. You will receive advice when your item has been shipped and traceable online.
Worldwide shipping does not include any applicable import duty and taxes of the destination country. Non-payment will result in the package being returned to us and the cost of return shipping (outbound and inbound) will be deducted from your refund. Do let us know if you prefer Priority/Express/ Insured for your item for overseas shipping.
In the unfortunate event of lost, un-located, damaged or destroyed items during shipping, Jemery Luxury does not bear the responsibility and the costs of the item that was sold.